Privacy Policy
Zohmlife respects an individual’s privacy and is committed to protecting the same. This Privacy Policy (“Policy”) describes how we collect, use, disclose and transfer Personal Information (as defined below), through platforms controlled by the Company viz. www.Zohmlife.com (the “Platforms”) of the individuals who browse or access the Platform or provide information on or through the Platform, or whose information the Company otherwise collects, receives or processes in connection with the offer and sale of its products (“Products”) (hereinafter, collectively referred to as “Customers”, “you”, “your”) and ensure its compliance with applicable laws and regulations.
By accessing our platform, you are providing some information that can be truly sensitive from your side. You charge the full consent in giving us the statistics and information as per this policy. We encourage you to read all the information to make sure that there’s transparency. If you are not comfortable with any of the terms or policies described in this Policy, you may choose to discontinue usage of the Platform.
Further, you agree to receive all the informative notifications and communications related to our services on the mobile number provided by you to the Company, even if such mobile number is registered under the DND/NCPR list under the Telecom Commercial Communications Customer Preference Regulations, 2018 (“TRAI Regulations”). If you do not wish you can confirm that no communication to you from the Company or on behalf of the Company shall be construed as Unsolicited Commercial Communication under Regulation 2(bw) of the TRAI Regulations and you have specifically opted to receive communications in this regard on the mobile number provided by you.
For this Policy, the term “Personal Information” shall mean any information that relates to you, which, either directly or indirectly, in combination with other information available or likely to be available with the Company, which is submitted to and/or collected over the Platform and maintained by the Company in an accessible form. However, any information available in the public domain shall not be regarded as Personal Information for this Policy.
How do we collect your information?
We communicate with you through various means of channels including emails, and text messages on your phones. Although our first preference has always been email which is considered to be the safest and best option. Such communications may involve giving to you, as well as receiving information from you. We collect and receive the Personal Information in the following ways:
When you put your personal information on our platform: The company and the stores collect the personal information when you enter the space. When you enter our page and voluntarily fill out a form it includes all the basic details that we need from you just to make sure we stay connected with our consumers and customers. We make sure that with this valuable data, we provide information related to any upcoming events, and early access to sales prior as we believe in making a strong bond. To protect your privacy, you should not provide the Company with any information that is not specifically requested or that you do not wish to share. You can choose not to provide certain information, but then you might not be able to use our Platform or certain features of our Platform.
Automatic Collection: We automatically collect the required information like your name, phone number, and email ID whenever you interact with us. Like many websites, unidentifiable information may be collected using various technologies, such as cookies, Internet tags, and web beacons. When you use the Internet browser, certain unidentifiable information is automatically transmitted to the Platform, including the URL of the website you visited and your computer's browser version. Passive information collection technologies are utilized to enhance your experience on the Platform. These technologies enable the Company to improve services, customize sites based on consumer preferences, gather statistics, analyze trends, and overall, manage and enhance the Platform.
Additional sources: We may obtain information about you from other sources, including updated delivery and address details from third-party sources. This information is used to update our records and facilitate your future purchases. Moreover, we may also receive information about you from third parties promoting our products or special offers if you have chosen to receive such information from us.
For what purpose is the personal information being collected?
Our company may collect and use your personal information for various purposes, including verifying your identity, processing product purchases, and transactions, communicating with you about your account and activities on the platform, and sending newsletters or marketing communications. We may also use your information to improve our services, respond to feedback, administer contests or promotions, request ratings and reviews, and follow up with you after correspondence. Additionally, we may use your data to comply with legal obligations, conduct marketing research, send order updates and offers, and analyze trends to enhance your shopping experience. Furthermore, we may use your information for internal research, providing exclusive offers, and for legal purposes such as establishing, exercising, or defending legal rights. Rest assured that we will always comply with applicable laws and regulations when handling your personal information.
How do we store your personal information?
We make sure to keep all your information intact and safe. Your Personal Information may also be stored by third parties, via cloud services or other technology, with whom the Company has contracted, to support the Company's business operations.
Privacy concerns
If you are concerned about your personal information and skeptical about your data, if you have any queries or complaints related to personal information, please contact
Grievance officer
Any complaints, abuse, or concerns concerning content and or comment or breach of these terms shall be immediately informed to the Customer Care Officer as mentioned below via mail, email, or phone.
Name: Pardeep Kumar
Designation: Product Head
Email: pardeep@vitonnix.com
Contact: 9041888058
Address:
Return Policy
What is the general return policy of Zohmlife?
In an unfortunate way, you are not satisfied with the product or any reason that made you land on this page. We are sorry! But, there are various ways we can sort it out and remain good friends with a great sense of responsibility. We give an option to inform us within 14 days of the date of receipt of products.
However, there are a few things that you need to keep in mind you can keep in mind to ensure a hassle-free experience:
You can initiate the return process by mailing us at @Zohmlife.info
Conditions for product to be eligible for return/refund:
●Defective product
●The product is not of the characteristics or features as advertised or as agreed to
●Unused and in its original new condition, if not defective or damaged.
●Products that are not damaged or broken by customers
●Products that are not tampered with and the Serial/UPC number is intact.
●The product returned in its original packaging including the box, original invoice, and price tags.
●If the product is delivered at a date later than the delivery schedule.
In case the courier is not eligible, it will be sent back to you. You have the option to opt for a refund or exchange.
What should I do if I receive a Defective item or not something that I ordered?
In such situations, you can inform us within 48 hours of receipt of the product. You can inform us by writing a mail on @Zohmlife.info and sharing relevant pictures. The product should be returned in original packaging along with the original box, price tags, and invoice.
Since it's a spray supplement we are very rigorous with our quality checks. As soon as we receive the images and your items back, we inspect them to ensure everything is present and in original condition and then we issue the full refund or exchange with a similar or different item as per your request.
Please note that since it is an oral supplement we try to be extra cautious and don't entertain a return without any proof.
Payment made by card will be refunded to the same bank account; otherwise, an online transfer will be issued on the bank details shared by the customer.
What payment methods are available on Zohmlife?
Payment methods currently supported on Zohmlife are: Credit/Debit Cards, UPI, Wallets, Netbanking, and Cash on Delivery
There are zero hidden charges when you purchase Zohmlife. The prices stated in the final cart are exactly what you pay. Payments can be remitted through net banking, credit card, debit card, UPI (“Digital Payments”), and cash on delivery. Digital Payments are recommended to ensure faster processing of your order. Further, cash on delivery is not applicable for orders delivered outside India.
We are very transparent in terms of everything and we are strictly against any scam.
How do I arrange a return?
To arrange a return, you can click the option of exchange or return under the delivered option. Once done a delivery pick-up agent will pick up the product for further proceeding. We will check the product to ensure a smooth refund or exchange.
What are the modes of refund after the exchange or return of the product?
The cash will either be reflected in your account within 5-6 business days or on your Zohmlife wallet and can be used for your next purchase in Zohmlife.
How much time does it take to get the replacement product delivered?
After all the quality checks and approvals the replaced product takes 10-14 days to get the new product delivered.
I have placed an order but due to some reason, I need to cancel it. Can I do that?
If we receive a cancellation notice and the order has not been processed/ approved by us, we shall cancel the order and refund the entire amount to the User within 14 working days.
We will not be able to cancel orders that have already been processed, it is pertinent to note that we have the full right to decide whether an order has been processed or not.
Note: Zohmlife & Team is working with high-speed logistics to provide the smoothest service we can. Due to unseen circumstances, there can be issues that delay the process of shipping which can cause an indefinite delay. Our customer management team will contact you on this basis providing updates.
By accessing our platform, you are providing some information that can be truly sensitive from your side. You charge the full consent in giving us the statistics and information as per this policy. We encourage you to read all the information to make sure that there’s transparency. If you are not comfortable with any of the terms or policies described in this Policy, you may choose to discontinue usage of the Platform.
Further, you agree to receive all the informative notifications and communications related to our services on the mobile number provided by you to the Company, even if such mobile number is registered under the DND/NCPR list under the Telecom Commercial Communications Customer Preference Regulations, 2018 (“TRAI Regulations”). If you do not wish you can confirm that no communication to you from the Company or on behalf of the Company shall be construed as Unsolicited Commercial Communication under Regulation 2(bw) of the TRAI Regulations and you have specifically opted to receive communications in this regard on the mobile number provided by you.
For this Policy, the term “Personal Information” shall mean any information that relates to you, which, either directly or indirectly, in combination with other information available or likely to be available with the Company, which is submitted to and/or collected over the Platform and maintained by the Company in an accessible form. However, any information available in the public domain shall not be regarded as Personal Information for this Policy.
How do we collect your information?
We communicate with you through various means of channels including emails, and text messages on your phones. Although our first preference has always been email which is considered to be the safest and best option. Such communications may involve giving to you, as well as receiving information from you. We collect and receive the Personal Information in the following ways:
When you put your personal information on our platform: The company and the stores collect the personal information when you enter the space. When you enter our page and voluntarily fill out a form it includes all the basic details that we need from you just to make sure we stay connected with our consumers and customers. We make sure that with this valuable data, we provide information related to any upcoming events, and early access to sales prior as we believe in making a strong bond. To protect your privacy, you should not provide the Company with any information that is not specifically requested or that you do not wish to share. You can choose not to provide certain information, but then you might not be able to use our Platform or certain features of our Platform.
Automatic Collection: We automatically collect the required information like your name, phone number, and email ID whenever you interact with us. Like many websites, unidentifiable information may be collected using various technologies, such as cookies, Internet tags, and web beacons. When you use the Internet browser, certain unidentifiable information is automatically transmitted to the Platform, including the URL of the website you visited and your computer's browser version. Passive information collection technologies are utilized to enhance your experience on the Platform. These technologies enable the Company to improve services, customize sites based on consumer preferences, gather statistics, analyze trends, and overall, manage and enhance the Platform.
Additional sources: We may obtain information about you from other sources, including updated delivery and address details from third-party sources. This information is used to update our records and facilitate your future purchases. Moreover, we may also receive information about you from third parties promoting our products or special offers if you have chosen to receive such information from us.
For what purpose is the personal information being collected?
Our company may collect and use your personal information for various purposes, including verifying your identity, processing product purchases, and transactions, communicating with you about your account and activities on the platform, and sending newsletters or marketing communications. We may also use your information to improve our services, respond to feedback, administer contests or promotions, request ratings and reviews, and follow up with you after correspondence. Additionally, we may use your data to comply with legal obligations, conduct marketing research, send order updates and offers, and analyze trends to enhance your shopping experience. Furthermore, we may use your information for internal research, providing exclusive offers, and for legal purposes such as establishing, exercising, or defending legal rights. Rest assured that we will always comply with applicable laws and regulations when handling your personal information.
How do we store your personal information?
We make sure to keep all your information intact and safe. Your Personal Information may also be stored by third parties, via cloud services or other technology, with whom the Company has contracted, to support the Company's business operations.
Privacy concerns
If you are concerned about your personal information and skeptical about your data, if you have any queries or complaints related to personal information, please contact
Grievance officer
Any complaints, abuse, or concerns concerning content and or comment or breach of these terms shall be immediately informed to the Customer Care Officer as mentioned below via mail, email, or phone.
Name: Pardeep Kumar
Designation: Product Head
Email: pardeep@vitonnix.com
Contact: 9041888058
Address:
Return Policy
What is the general return policy of Zohmlife?
In an unfortunate way, you are not satisfied with the product or any reason that made you land on this page. We are sorry! But, there are various ways we can sort it out and remain good friends with a great sense of responsibility. We give an option to inform us within 14 days of the date of receipt of products.
However, there are a few things that you need to keep in mind you can keep in mind to ensure a hassle-free experience:
You can initiate the return process by mailing us at @Zohmlife.info
Conditions for product to be eligible for return/refund:
●Defective product
●The product is not of the characteristics or features as advertised or as agreed to
●Unused and in its original new condition, if not defective or damaged.
●Products that are not damaged or broken by customers
●Products that are not tampered with and the Serial/UPC number is intact.
●The product returned in its original packaging including the box, original invoice, and price tags.
●If the product is delivered at a date later than the delivery schedule.
In case the courier is not eligible, it will be sent back to you. You have the option to opt for a refund or exchange.
What should I do if I receive a Defective item or not something that I ordered?
In such situations, you can inform us within 48 hours of receipt of the product. You can inform us by writing a mail on @Zohmlife.info and sharing relevant pictures. The product should be returned in original packaging along with the original box, price tags, and invoice.
Since it's a spray supplement we are very rigorous with our quality checks. As soon as we receive the images and your items back, we inspect them to ensure everything is present and in original condition and then we issue the full refund or exchange with a similar or different item as per your request.
Please note that since it is an oral supplement we try to be extra cautious and don't entertain a return without any proof.
Payment made by card will be refunded to the same bank account; otherwise, an online transfer will be issued on the bank details shared by the customer.
What payment methods are available on Zohmlife?
Payment methods currently supported on Zohmlife are: Credit/Debit Cards, UPI, Wallets, Netbanking, and Cash on Delivery
There are zero hidden charges when you purchase Zohmlife. The prices stated in the final cart are exactly what you pay. Payments can be remitted through net banking, credit card, debit card, UPI (“Digital Payments”), and cash on delivery. Digital Payments are recommended to ensure faster processing of your order. Further, cash on delivery is not applicable for orders delivered outside India.
We are very transparent in terms of everything and we are strictly against any scam.
How do I arrange a return?
To arrange a return, you can click the option of exchange or return under the delivered option. Once done a delivery pick-up agent will pick up the product for further proceeding. We will check the product to ensure a smooth refund or exchange.
What are the modes of refund after the exchange or return of the product?
The cash will either be reflected in your account within 5-6 business days or on your Zohmlife wallet and can be used for your next purchase in Zohmlife.
How much time does it take to get the replacement product delivered?
After all the quality checks and approvals the replaced product takes 10-14 days to get the new product delivered.
I have placed an order but due to some reason, I need to cancel it. Can I do that?
If we receive a cancellation notice and the order has not been processed/ approved by us, we shall cancel the order and refund the entire amount to the User within 14 working days.
We will not be able to cancel orders that have already been processed, it is pertinent to note that we have the full right to decide whether an order has been processed or not.
Note: Zohmlife & Team is working with high-speed logistics to provide the smoothest service we can. Due to unseen circumstances, there can be issues that delay the process of shipping which can cause an indefinite delay. Our customer management team will contact you on this basis providing updates.
